Contact Sonnet Insurance

Ask us your home and auto insurance questions – we’re here to help.

We’ve worked hard to make insurance easy to understand. That includes simplifying the quoting process, as well as re-writing your coverage information and policy details in plain language. Plus, find answers online to your most frequently asked insurance questions, quickly and easily. Here are a few of our most commonly asked questions:

How do I add a group discount?

Adding a group discount is easy. Just look for the “Group Discount” field when getting a home or auto quote. You can quickly search for the name of your organization and select it from the suggestions that appear. Next, we’ll ask for your group ID to confirm that you’re a member. That’s it! Your group discount will automatically be applied to your quote. If we’re unable to verify your eligibility, then the discount will be removed.

Already have a Sonnet insurance policy? Learn how to add your Group Discount.

I’ve saved a quote, now what?

If you’re happy with your quote, you can go ahead and buy it – no call needed! Just like quoting with Sonnet, purchasing your policy is completed online through in a few easy steps.

If you’re ready to purchase, the steps to buy are a little different depending on if you’re purchasing home insurance, auto insurance, or both, but in general, here’s what you’ll need to have ready:

  • Your exact coverage start date. Before clicking buy now, make sure the coverage start date is right and that it lines up with when you need insurance. You won’t be able to change this start date after purchasing.
  • Your phone – mobile or landline. As an extra security step, you’ll need your phone to complete our two-step verification. You’ll also be asked to complete this process when logging in to your account.
  • The name and mailing address of your leasing, financing or mortgage company (if applicable). These details will be required during purchasing, and it’s important that they are correct from the start of your policy.
  • A credit card or PayPal account to purchase your policy. If you’re making monthly payments, you’ll have to make a down payment with a credit card (VISA, MasterCard or Amex) or a PayPal account.

    Heads up! Every customer will have a different experience. We take many factors into consideration when determining which payment plans are available (based on the information provided in your quote).

After purchasing, be sure to confirm your email address. This will give you full access to your Sonnet account. In your account, you can download your policy documents, including your proof of insurance and liability slip.

If you’re not ready to purchase, your quote will be saved for the next 45 days (as long as no changes are made) or until your selected coverage start date (whichever occurs first).

What payment methods can I use for the down payment?

You can make your down payment using a credit card (VISA, MasterCard or Amex), or you can pay via your PayPal account. Either way, we’ll process this payment during purchasing.

Because payments can’t be processed instantly through bank withdrawal, this payment option isn’t offered for the down payment. Please note, we’re also unable to accept VISA Debit or MasterCard Debit as a credit card for the down payment. But, you can link these payment methods to your PayPal account to make the down payment.

You’ll also be able to change your payment method in your Sonnet account after purchasing.

Where is your office?

111 Westmount Road South, Waterloo, ON N2L 2L6

How do I purchase the policy?

If you’ve saved a quote, we’ll have sent you a confirmation email with a link to take you back to your quote. Through this link, you can purchase your quote in a few easy steps. Once you’ve opened the link, you have the option to review your quote or “buy now” which takes you through the purchasing process.

Is my quote the final price?

Yes! As long as all questions were answered correctly, this is your final price – it won’t change upon purchase. And there’s no hidden fees.

Our Customer Care team is available via chat Monday to Friday from 8 a.m. to 8 p.m. ET. Need to ask us a question outside of our business hours? Our Sonnet chatbot is ready to help 24/7. Or, send us a note online – we'll get back to you via email within one business day.

Heads up! Have a Sonnet account? Log in before reaching out to us – this way, we’ll be able to talk about policy and account details with you.

Sonnet is a completely digital insurance company. This means quoting and buying your home and auto insurance is done completely and securely online – no call needed. With our technology, you only need to answer a few simple questions to get an accurate quote that’s tailored to you. Click Get a Quote to get started, and feel free to check out our step-by-step quoting guides for help along the way:

The average Sonnet customer could save up to 20% for bundling their home and auto insurance. Plus, you’ll be able to manage your policies together in one place online.

Step-by-step: Home and auto quote

Whether it’s home, condo, tenant, or landlord insurance, secure the protection you need online. Get coverage for liability, as well as for your property and more.

Step-by-step: Home quote

Get complete auto coverage you can count on. We offer added coverage like accident benefits, ticket forgiveness, roadside assistance, vehicle replacement and more.

Step-by-step: Auto quote

With 24-hour emergency claims service, we’re always here when you need us. Filing an auto or a home insurance claim with Sonnet is easy, and it starts with just a phone call to our team of claims professionals. Learn more about making an auto claim or making a home claim.

If you have a Sonnet story idea or are looking to partner with Sonnet, reach out to us. Our teams are looking forward to hearing from you.

Stay up-to-date on all things Sonnet – read our most recent news releases, or get in touch with our Media Relations team.

Learn about our group insurance offering for your organization and contact our dedicated group insurance representatives.

Whether you have a potential marketing opportunity or are interested in becoming a Sonnet Connect partner, email us.

The 5 minutes to get insured is based on the average Sonnet customer experience.

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Not yet a Sonnet customer? Ask us your general questions about quoting, insurance and more.